Forget emails and phone calls—upgrade your customer experience with the ease and efficiency of text messaging to start a conversation.
More than 1,000 companies use Textel to:
We’ve gone to Mars, cars drive themselves, and hoverboards are on the horizon. So why is business communication trapped in the Dark Ages? Today, the average customer spends 43 days of their life on hold—that’s not ok with us. At Textel, we help you engage with your customers the way they want to, with easy, convenient text messaging. The result? Higher revenue, simplified operations, and conversations worthy of the 21st century. Climb aboard.
In 2014, we started a small, scrappy company in St. Louis, inspired to spark real conversations between businesses and customers. What was true then remains true today—texting is the easiest way to communicate with everyone, from your best friend to your grandmother. We thought: Why shouldn’t businesses join the conversations?
With $200,000 in Angel Funding we got the jumpstart we needed to make business texting possible. We also launched customized reporting and text to email forwarding.
We were thrilled to partner with NICE CXone, a leader in the contact centers as a service (CCaaS) market. Paul Jarman, CEO of NICE CXone put it best, “Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests. The customer experience includes much more than voice interactions. With Textel’s SMS functionality [NICE CXone] customers can improve customer experience by providing service for customers via two-way text or proactive text notifications. We welcome Textel as part of the CXexchange marketplace.” It’s during this time that we received the NICE CXone Rising Star Award!
This new integration connected us with the leading cloud-based growth platform built exclusively for the beauty and wellness industries.
We continued to see phenomenal growth even during a pandemic and even secured Series A funding! We also saw new partnerships with Genesys, another leading CCaaS vendor, and with SalonBiz, an all-in-one salon and spa solution.
We’re not stopping. Our company more than doubled our headcount with even more engineers, a growing customer success team, as well as sales and marketing. We also announced a new CCaaS integration with Five9 and have some pretty big plans for our platform this year. If you can’t tell, we’re excited for the road ahead!
In 2014, we started a small, scrappy company in St. Louis, inspired to spark real conversations between businesses and customers. What was true then remains true today—texting is the easiest way to communicate with everyone, from your best friend to your grandmother. We thought: Why shouldn’t businesses join the conversations?
With $200,000 in Angel Funding we got the jumpstart we needed to make business texting possible. We also launched customized reporting and text to email forwarding.
We were thrilled to partner with NICE CXone, a leader in the contact centers as a service (CCaaS) market. Paul Jarman, CEO of NICE CXone put it best, “Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests. The customer experience includes much more than voice interactions. With Textel’s SMS functionality [NICE CXone] customers can improve customer experience by providing service for customers via two-way text or proactive text notifications. We welcome Textel as part of the CXexchange marketplace.” It’s during this time that we received the NICE CXone Rising Star Award!
This new integration connected us with the leading cloud-based growth platform built exclusively for the beauty and wellness industries.
We continued to see phenomenal growth even during a pandemic and even secured Series A funding! We also saw new partnerships with Genesys, another leading CCaaS vendor, and with SalonBiz, an all-in-one salon and spa solution.
We’re not stopping. Our company more than doubled our headcount with even more engineers, a growing customer success team, as well as sales and marketing. We also announced a new CCaaS integration with Five9 and have some pretty big plans for our platform this year. If you can’t tell, we’re excited for the road ahead!
Hustle
Textel values hustle as successful outcomes can be a direct result of the level of our diligent effort.
Create
Textel values creativity as we thrive when our team stretches themselves and innovates.
Connect
Textel values connection as collaboration, kindness, and presence with others are often key to unlocking success.
Thank
Textel values gratitude as gratefulness opens hearts and doors.
Risk
Textel values the courage to risk as growth and opportunity come from stepping out of our comfort zones and reaching farther than the last time.
Care
Textel cares, we believe in a bigger picture and value generosity, giving of our resources to benefit others.
Celebrate
Textel values celebration as recognition and reward are critical to building a strong team.
James Diel
FOUNDER & CEO
Mike Mixon
CO-FOUNDER & CRO
John Meany
CO-FOUNDER & CTO
Hans Heltzel
CXO
Kelly Stevens
VP OF PRODUCT ENGINEERING
Julia Dalton
DIRECTOR OF PRODUCT MANAGEMENT
Brian Tiemeier
CHIEF OF STAFF