Improve Customer Satisfaction : Textel

Improve Customer Satisfaction

In today’s exceptionally competitive business landscape, providing your customers with a simple, frictionless customer experience is the easiest way to distinguish your business from the rest. Textel makes it easy.

Products to solve
all your pain points

When, one bad experience is enough to send customers packing, delivering consistent support is a priority.

Your customers are used to the speed and simplicity of the digital economy. Equip your business with the tools it needs to speak their language.

Help your business’ technological solutions catch up with your technological needs—and stay ahead of shifting customer expectations.

How We Help

It’s time to bring your business into the digital age. Your customers want a simple, quick, and personal way to communicate—and you want more repeat customers. Text-enabling your business is the first step.

Textel Conversations

Use your existing business number to send and receive one-on-one text messages.

Fast-track conversations by using MMS to send pictures, emojis, documents, and hyperlinks.

Access conversation histories to review and reference previous customer interactions.

Sign up today
Textel Conversations

Use your existing business number to send and receive one-on-one text messages.

Fast-track conversations by using MMS to send pictures, emojis, documents, and hyperlinks.

Access conversation histories to review and reference previous customer interactions.

Sign up today
Contact Center Integrations

Textel for NICE CXone, Genesys Cloud, Five9, Ring Central

Textel seamlessly integrates with the systems you already use, giving you the power of texting with fewer onboarding delays and simplified processes.

Text conversation histories give your agents greater context for faster resolutions, or route returning customers to the same agent.

Allow customers to quickly resolve questions with Self-service SMS without waiting for an agent.

Better understand your customers with a holistic view of your interactions and text data through your CCaaS solution analytics and reporting tools.

Textbot gives you the power to transfer conversations to an agent at any time.

Get a quote
Contact Center Integrations

Textel for NICE CXone, Genesys Cloud, Five9, Ring Central

Textel seamlessly integrates with the systems you already use, giving you the power of texting with fewer onboarding delays and simplified processes.

Text conversation histories give your agents greater context for faster resolutions, or route returning customers to the same agent.

Allow customers to quickly resolve questions with Self-service SMS without waiting for an agent.

Better understand your customers with a holistic view of your interactions and text data through your CCaaS solution analytics and reporting tools.

Textbot gives you the power to transfer conversations to an agent at any time.

Get a quote