Your customer experience(CX) matters. In today’s competitive business landscape, CX can even be the difference between business won and business lost. That’s why we built the Textel platform to be a simple way for organizations of any size to enhance their customer service capabilities without skipping a beat. Whether you’re managing inbound texts or quickly connecting with customers around the globe, Textel offers a frictionless way to introduce your business to a brighter future in customer service.
Texting and Your Business Textel’s SMS platform allows businesses to send and receive texts from their customers, improving reachability and responsiveness while delivering delightful customer satisfaction. Here’s how Textel provides this functionality:
- Keep the number you’ve got! Make your landline number text-enabled!
- Send SMS or MMS messages to customers individually or in groups
- Respond with auto-replies, personalized communication, and scheduled messages
- Integrate with existing POS or CRM systems Learn how you can start texting in just one day!
Textel for Contact Centers
Seamlessly embed texting within CCaaS chat window–making life easier for you and your customers.
- 1:1 Text Conversations
- 1:Many Conversations
- Self-Service SMS with Text IVR & Textbot
- Analytics & Reporting
- MMS Texts
Textel’s flexible APIs let you design a solution that meets your specific needs.
- Same-Day Activation
- Fully Compatible
- 60,000 messages a second
- Delivery Receipts
- Scheduled Sends
- Carrier-Grade Security
How we help
Are you building your customer support system from the ground up—or do you just need a lift? Either way, Textel gives your business the tools you need to…
Create agentless interactions
Reduce operational costs
Improve customer satisfaction
Drive customer engagement
Customer Service Showstoppers
Get started today
Over 1,000 businesses enjoy the benefits of Textel’s business texting solutions. It’s time you do too.