Overview

Textel creates a convenient customer experience by offering texting within Five9’s Intelligent Cloud Contact Center routing features. By replacing the need for phone calls, Textel dramatically reduces call volumes and operational costs by deflecting calls to self-service SMS options and allows agents to manage multiple interactions simultaneously. Unprecedented customer engagement and satisfaction are at their fingertips with Textel for Five9.

Features

• Embedded texting functionality within Five9 for internal and external communication
• Send and receive 1 to 1 texting and 1 to many text messages directly from the agent interface
• Self-service SMS with text IVR and textbots to create agentless interactions
• Automated agent routing from Five9 on a texting channel
• Keyword support to initiate auto-replies and canned responses by skill level
• Messaging data for analytics and reporting, including a complete transcription of interactions
• Opt-out list management

Setup

Making it simple to do business

We remove the difficulty in enabling texting in Five9 with

• Expert resources for implementation and ongoing support
• Assessing your business objectives and forming a plan to meet your needs
• Flexible message bundles to fit any business need
• Upgrade or downgrade when you need

Pricing

Textel for Five9 offers various custom pricing options depending on how you use texting within your business.  Contact us to get a customized quote and extend your Five9 solution to have you texting with your customers today.