Textel for Genesys Cloud
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Meaningful customer experience
Textel partners with Genesys Cloud to extend their solutions and offer the gold standard in texting. Our goal is to enhance the messaging features to create satisfied customers, happier employees, and better business outcomes for Genesys Cloud users. Modern cloud technologies need the most robust and welcomed channel available – texting. When you combine these solutions, it gives you the easy, all-in-one contact center solution you deserve.
How we help
Are you building your customer support system from the ground up–or do you just need a lift? Either way, Textel gives your business the tools you need to…
Reduce call
volumes
Create agentless interactions
Reduce operational costs
Improve customer satisfaction
Drive customer engagement
Textel in action
After implementing a text-first strategy, Pearson’s contact rate increased by 225%.
An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.
In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.
Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.
After implementing a text-first strategy, Pearson’s contact rate increased by 225%.
An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.
In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.
Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.
Get started today
Over 1000 businesses are enjoying the benefits of business texting. It’s time you do too.