Reduce Call Volumes : Textel

Reduce Call Volumes

With e-commerce on the rise, increasing call volumes are a strain for customer support teams in every industry. Give your employees and customers a simple, efficient way to deal with the reality of today’s digital marketplace.

Products to solve
all your pain points

Overwhelmed by call volumes? Textel gives your team the tools it needs to effortlessly scale.

Avoid long call queues or abandoned calls with a self-service, text-enabled business number.

How We Help

Textel’s full-service texting platform diverts non-critical calls away from your employees—and provides your customers with a quick, easy way to get in touch.

The Textel Platform

Use your existing business number to send and receive one-on-one text messages.

Fast-track conversations by using MMS to send pictures, emojis, documents, and hyperlinks.

Access conversation histories to review and reference previous customer interactions.

Sign up today
The Textel Platform

Use your existing business number to send and receive one-on-one text messages.

Fast-track conversations by using MMS to send pictures, emojis, documents, and hyperlinks.

Access conversation histories to review and reference previous customer interactions.

Sign up today
Contact Center Integrations

Textel for NICE CXone, Textel for Genesys Cloud, Textel for Five9, Textel for Ring Central

Textel seamlessly integrates with the systems you already use, giving you the power of texting with fewer onboarding delays and simplified processes.

Text conversation histories give your agents greater context for faster resolutions, or route returning customers to the same agent.

Allow customers to quickly resolve questions with Self-service SMS without waiting for an agent.

Better understand your customers with a holistic view of your interactions and text data through your CCaaS solution analytics and reporting tools.

Get a quote
Contact Center Integrations

Textel for NICE CXone, Textel for Genesys Cloud, Textel for Five9, Textel for Ring Central

Textel seamlessly integrates with the systems you already use, giving you the power of texting with fewer onboarding delays and simplified processes.

Text conversation histories give your agents greater context for faster resolutions, or route returning customers to the same agent.

Allow customers to quickly resolve questions with Self-service SMS without waiting for an agent.

Better understand your customers with a holistic view of your interactions and text data through your CCaaS solution analytics and reporting tools.

Get a quote