Reduce Operational Costs : Textel

Reduce Operational Costs

Transform your customer support operation into a thriving, profitable business segment with optimum efficiency.

Products to solve
all your pain points

Improve the customer experience with smoother, streamlined interactions—saving your contact center time and money.

Retain skilled employees and eliminate burnout by relieving your contact center team of high call volume and unhappy customers.

Delegate employees thoughtfully where their talents can shine and spark a positive business impact.

How We Help

Textel uses the power of texting, a convenient, highly effective communication, to reduce operational costs. With our secure technology, you can make customer interactions more efficient—streamlining agent workflows, reducing burnout, and improving customer experiences.

Textel Conversations

Text with several customers at once

Access conversation histories for quick reference

Turn on auto-replies during off-hours

Manage texts at each business location or through one centralized contact center

Use MMS messages to send documents, photos, or other files to quickly exchange important information

Offer customer support through self-service SMS without waiting for an agent

Integrate Textel into your existing systems
Textel Conversations

Text with several customers at once

Access conversation histories for quick reference

Turn on auto-replies during off-hours

Manage texts at each business location or through one centralized contact center

Use MMS messages to send documents, photos, or other files to quickly exchange important information

Offer customer support through self-service SMS without waiting for an agent

Integrate Textel into your existing systems
Textel Blast

Send promotions and notifications your customers will actually see

Use engaging photos and graphics to enhance your marketing

Perfectly time personalized text blasts based on when customers are most likely to engage

Learn more
Textel Blast

Send promotions and notifications your customers will actually see

Use engaging photos and graphics to enhance your marketing

Perfectly time personalized text blasts based on when customers are most likely to engage

Learn more
Contact Center Integrations

Textel for NICE CXone, Genesys Cloud, Five9, Ring Central

Textel seamlessly integrates with the systems you already use, giving you the power of texting with fewer onboarding delays and simplified processes.

Text conversation histories give your agents greater context for faster resolutions, or route returning customers to the same agent.

Allow customers to quickly resolve questions with Self-service SMS without waiting for an agent.

Better understand your customers with a holistic view of your interactions and text data through your CCaaS solution analytics and reporting tools.

Get a quote
Contact Center Integrations

Textel for NICE CXone, Genesys Cloud, Five9, Ring Central

Textel seamlessly integrates with the systems you already use, giving you the power of texting with fewer onboarding delays and simplified processes.

Text conversation histories give your agents greater context for faster resolutions, or route returning customers to the same agent.

Allow customers to quickly resolve questions with Self-service SMS without waiting for an agent.

Better understand your customers with a holistic view of your interactions and text data through your CCaaS solution analytics and reporting tools.

Get a quote