May 6, 2021

Textel for Contact Centers

Textel for Contact Centers

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The Answer for Contact Center SMS is Here

At Textel, we’ve solved texting for contact centers. Our platform is built for agents to seamlessly integrate SMS into their existing workflows. Then we extend the feature set to include advanced functionality like multi-agent routing and group messaging. And, finally, we wrap everything inside the contact center interface of your choice – NICE inContact, Genesys, or Five9. This embedded solution gives you the most functional texting solution in the contact center industry.

  • Textel for NICE CXone

    • Embedded texting functionality within NICE CXone and CXone for Salesforce
    • Send and receive 1 to 1 texting and 1 to many text messages directly from the agent interface
    • Self-service SMS with text IVR and textbots to create agentless interactions
    • Complete transcription of interaction
    • Automated agent routing from NICE CXone on a texting channel
    • Keyword support to initiate auto-replies and canned responses by skill level
    • Opt-out list management
    • Messaging data for analytics and reporting
    Learn more
  • Textel for Genesys Cloud

    • Embedded texting functionality within Genesys Cloud for internal and external communication
    • Send and receive 1 to 1 texting and 1 to many text messages directly from the agent interface
    • Self-service SMS with text IVR and textbots to create agentless interactions
    • Automated agent routing from Genesys Cloud on a texting channel
    • Keyword support to initiate auto-replies and canned responses by skill level
    • Messaging data for analytics and reporting, including a complete transcription of interactions
    • Opt-out list management
    Learn more
  • Textel for Five9

    • Embedded texting functionality within Five9 agent interface for internal and external communication
    • Send and receive 1 to 1 texting and 1 to many text messages directly from the agent interface
    • Self-service SMS with text IVR and textbots to create agentless interactions
    • Automated agent routing of text messages to agent queues within Five9
    • Keyword support to initiate auto-replies and thx
    • Messaging data for analytics and reporting, including a complete transcription of interactions
    • Opt-out list management
    Learn more
  • Others

    Don’t see what you’re looking for? Don’t sweat it. We integrate with a number of POS and CRM systems, but we won’t stop there. Get in touch to see how we can extend our broad texting capabilities into your systems.

    Get in touch

How we help

Are you building your customer support system from the ground up–or do you just need a lift? Either way, Textel gives your business the tools you need to…

A woman wearing a sweater texts on her smart phone

Reduce call
volumes

Create agentless interactions

Reduce operational costs

Improve customer satisfaction

Drive customer engagement

Textel in action

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel

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Over 1000 businesses are enjoying the benefits of business texting. It’s time you do too.

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