January 25, 2021

Textel for Five9

Textel for Five9

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Reimagine your Customer’s Convenience

Textel partners with Five9 to extend its solutions and offer the gold standard in texting. Our goal is to enhance the messaging features allowing your customers to reimagine customer convenience in the contact center. Intelligent Cloud Contact Center technologies need the most robust and welcomed channel available – texting. Combining these solutions gives your customers accessibility and allows you to realize solid results for your business.

  • Overview

    Textel creates a convenient customer experience by offering texting within Five9’s Intelligent Cloud Contact Center routing features. By replacing the need for phone calls, Textel dramatically reduces call volumes and operational costs by deflecting calls to self-service SMS options and allows agents to manage multiple interactions simultaneously. Unprecedented customer engagement and satisfaction are at their fingertips with Textel for Five9.

  • Features

    • Embedded texting functionality within Five9 for internal and external communication
    • Send and receive 1 to 1 texting and 1 to many text messages directly from the agent interface
    • Self-service SMS with text IVR and textbots to create agentless interactions
    • Automated agent routing from Five9 on a texting channel
    • Keyword support to initiate auto-replies and canned responses by skill level
    • Messaging data for analytics and reporting, including a complete transcription of interactions
    • Opt-out list management
  • Setup

    Making it simple to do business

    We remove the difficulty in enabling texting in Five9 with

    • Expert resources for implementation and ongoing support
    • Assessing your business objectives and forming a plan to meet your needs
    • Flexible message bundles to fit any business need
    • Upgrade or downgrade when you need
  • Pricing

    Textel for Five9 offers various custom pricing options depending on how you use texting within your business.  Contact us to get a customized quote and extend your Five9 solution to have you texting with your customers today.

    Get a quote

How we help

Are you building your customer support system from the ground up–or do you just need a lift? Either way, Textel gives your business the tools you need to…

Reduce call
volumes

Create agentless interactions

Reduce operational costs

Improve customer satisfaction

Drive customer engagement

Textel in action

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.

Get started today

Over 1000 businesses are enjoying the benefits of business texting. It’s time you do too.

© 2021 Textel