May 11, 2021

Textel for NICE CXone

Textel for NICE CXone

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Putting Customer Experience First!

Textel partners with NICE CXone to extend their solutions and offer the gold standard in texting. Our goal is to enhance the customer experience and make NICE CXone the ultimate customer communication platform on the market. Innovative technology needs the most robust and welcomed channel available – texting. When you combine these solutions, it puts the customer experience first, and your relationships will thrive

  • Overview

    Textel creates a convenient customer experience between texts and NICE CXone’s routing features. By replacing the need for phone calls, Textel dramatically reduces call volumes and operational costs by deflecting calls to self-service SMS options and allows agents to manage multiple interactions simultaneously. Unprecedented customer engagement and satisfaction are at their fingertips with Textel for NICE CXone.

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  • Features

    • Embedded texting functionality within NICE CXone and CXone for Salesforce
    • Send and receive 1 to 1 texting and 1 to many text messages directly from the agent interface
    • Self-service SMS with text IVR and textbots to create agentless interactions
    • Complete transcription of interaction
    • Automated agent routing from NICE CXone on a texting channel
    • Keyword support to initiate auto-replies and canned responses by skill level
    • Opt-out list management
    • Messaging data for analytics and reporting
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  • Setup

    Making it simple to do business

    We remove the difficulty in enabling texting in NICE CXone with

    • Expert resources for implementation and ongoing support
    • Assessing your business objectives and forming a plan to meet your needs
    • Flexible message bundles to fit any business need
    • Upgrade or downgrade when you need

    Texting should be simple to set up and use. With Textel, it is.

    Get started today!

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  • Pricing

    Textel for NICE CXone offers various custom pricing options depending on how you use texting within your business.  Contact us to get a customized quote and extend your NICE CXone solution to have you texting with your customers today.

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How we help

Are you building your customer support system from the ground up–or do you just need a lift? Either way, Textel gives your business the tools you need to…

Reduce call
volumes

Create agentless interactions

Reduce operational costs

Improve customer satisfaction

Drive customer engagement

Textel in action

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.

After implementing a text-first strategy, Pearson’s contact rate increased by 225%.

An MMS image texting solution helped Valvoline achieve a 76% increase in coupon send rates.

In partnership with Textel, Sono Bello creates $1.5M incremental monthly revenue.

Big-O Tires saved an average of 40 hours per month at each of their 30 locations with Textel.

Get started today

Over 1000 businesses are enjoying the benefits of business texting. It’s time you do too.

© 2018 Textel