If your organization is still considering the benefits of business texting, consider this:
It takes the average person 90 minutes to respond to email (if they respond at all), but only 90 seconds to respond to a text message (source: CTIA.org)
In a mobile-driven world where more people own a phone then they do a toothbrush (yes, it’s true) and 97% of those smartphone owners are actively using it to text according to the Pew Research Center, texting from your business number must play an active role in your overall customer and employee experience.
Not only is it the most used feature on your customers’ phones – it’s still growing in popularity – with the number of texts sent on the rise by 7,700% in the last decade per Statistic Brain Research Institute! This is the universal language of communication.
Business texting offers a cost-effective, efficient alternative to developing an app or trying to reinvent the wheel when it comes to how your prospects contact you. Apps can swing and miss because the average consumer spends 85% of their time using just 5 apps (source: TechCrunch). Good luck replacing their Instagram!
By using the latest in business texting software, you can send and receive SMS and MMS on existing business phone numbers. Plus, you can track key user engagement data like opens, keywords, replies and more. Implementing this efficient channel of communication reduces output by employees, connects with customers faster and drives more sales by increasing marketing efforts, response time and customer experience.
Textel makes it easy to step into a business texting platform with an easy monthly subscription where you can use your existing business phone number to text your client and prospect list. Just like email, you can set up a simple, cloud-based call center “inbox” from your desktop or mobile device and start elevating office productivity immediately.
10 Ways Textel Makes Business Texting a Breeze:
- Start immediately with Same Day Activation
- Enjoy subscription-based, transparent pricing
- Avoid any porting or new numbers
- Send and receive pictures
- Import your entire contact database
- Text entire groups
- Set up Auto Replies for specific keywords
- Create unique user logins to control permissions
- Access easy-to-use reporting tools
- Go further with Textel’s carrier-grade API
Get proven results: Textel customers report increased conversion rates, better marketing data and higher customer service scores after implementing this texting software for business.
By abandoning clunky systems and missed phone calls, business texting users save money with a user-friendly contact management portal and simple permission controls that promote better front desk efficiency and place more appointments on the books. The data proves that customers and prospects respond to texts faster than phone calls or emails, so will they be responding to your texts or your competitor’s?
Check out the different pricing plans available with Textel’s business text messaging service. There’s one to fit any business need and there’s never a risk with no contracts. You can even upgrade or downgrade your package whenever you like – for free.