Textel natively integrates with the leading CCaaS and beauty POS systems. That lets you add texting into your existing workflow without disruption. And, if you’re not using one of our partners, we can work with you to see how we can use APIs to fit your use case.
Integrated With Your Tech
GENESYS CLOUD CX
Drive Better Experiences
Text-enable your existing DIDs with out-of-the-box messaging widgets that you can layer into your existing Genesys Cloud CX instance. Then, use agent-driven or agentless texts to resolve customer issues fast and accurately.
Extend Your Texting
Extend your NICE CXone capabilities with enhanced texting through Textel’s integration. We live inside the CXone platform, so your agents don’t have to navigate to yet another screen. Plus, you can add agent or agentless texts to your omnichannel experience.
Natively Built In
Built right into the RingCentral platform, Textel gives your RingCentral Contact Center and MVP business users faster ways to connect, collaborate, and problem-solve, all while boosting both customer and employee satisfaction.
We use SMS to gather initial information from incoming callers. At the point when
an interaction is sent to an agent, we already have so much helpful information.
Margaret Telsch-Williams, Contact Center Director | 211 Virginia
INSPIRE BY STX
Master Your Marketing
Send your guests marketing texts to let them know you have appointment openings or to share product promos and salon specials. Then, add 1:1 texting to build stronger relationships with your guests.
Build Better Connections
Add unlimited SMS and MMS texting into your Meevo platform for better connections with your guests. Have quick-reply templates ready to send, automate marketing texts, fill last-minute openings, and answer guests after-hours with triggered messages.
Stop No-Shows in Their Tracks
Make sure your guests arrive for their scheduled appointments and cut down your lost revenue by sending personalized, automated reminders and confirmations through text. And, with two-way texting, guests can respond to confirm, reschedule, or cancel.
Ready to get started with Textel? Make the switch today.