Connecting Companies With Customers

Hi! We’re Textel: a business texting platform designed to improve your customer experience through AI and human-powered conversations. We’re here to connect companies with customers in a channel they already know, via text.


Textel is trusted by 1,400+ brands around the world!

Who We Are

Connecting with customers is more important than ever. But the scale and nature of online business paired with rising customer expectations makes it tough to interact in a meaningful, easy way.

That’s where we come in. The Textel team is helping thousands of businesses and millions of customers connect, driving faster resolutions, more sales, and better relationships.

What We Do

Textel is a texting platform for businesses. We help companies have fast, meaningful connections with their customers without cluttering their user experience. We integrate with all the major CCaaS, UCaaS, POS, and CRM platforms, bringing cohesive data and communications to your omnichannel strategy.

  • Crush call quotas by moving customer conversations to SMS
  • Boost revenue with mass messaging
  • Engage with customers quickly and conveniently in 1:1 conversations
  • Grow loyal customer relationships using the channel they prefer via text
  • Seamlessly connect texting within your omnichannel experience

Textel is Now a Part of Capacity

We’re so excited to announce that we’re now part of Capacity! Capacity, an AI-powered support automation platform, specializes in automating helpdesk, knowledge base, and chatbot technology. Together, we’re blending human and AI-backed texting for faster, more efficient support experiences in every industry.

Join Our Team

Ready to help businesses and customers connect easier? We’re a group of passionate, hardworking pros who try to make a difference for our customers every day. We have fun and reward collaboration and innovation.

Sound like you? Check out our open positions on our sister site.

Ready to get started with Textel? Make the switch today.