Your customers are looking for three foundational requirements in every single interaction they have with your business. They need a stellar experience, innovation, and security as they opt to do business with you. Textel unifies and powers all three by giving you a better way to connect.
Adapt quickly and safely with the visibility to stay secure, compliant, and reliable via text. With Textel, you can add texting into the business units you support or use it with your team as another reportable channel for internal comms. By text-enabling your existing DIDs, you can send messages with your team or connect with your customers faster and at scale.
Integrated With Tech You Already Use
Add Textel to your existing contact center platform for simplified processes and better experiences. Because we integrate with the top support platforms, like Genesys, NICE CXone, and RingCentral, SMS fits into your workflow without any added hiccups. And, you can track your full customer history and analytics in a single source of truth with reporting that’s built into your existing platform.
Secure, Reliable, Compliant
Make the most of your data and maintain the privacy and compliance standards you expect. We’ve completed third-party audits and are proud to be SOC 2, GDPR, and CCPA compliant. And, we help you to stay TCPA compliant with internal system regulations while also walking you through the 10DLC regulation.
Ready to get started with Textel? Make the switch today.