Time is money. It’s a cliché, yeah. But think about it: How much time and call center efficiency is your team losing in a day to long-winded calls?...
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6 Features to Look for in a Mass Text App to Get the Most Bang for Your Customer Service Buck
A few years ago, I worked at a company that built software for dental...
4 Handy Call Center Efficiency Tips to Give Time Back to your Agents and Save (and Make) More Profit
Time is money. It’s a cliché, yeah. But think about it: How much time and...
Brilliant Customer Service Experience to Drive Success: How to Turn 3 Broken Experiences into Brilliance
A good customer service experience can drive success for your company....
Making the Most of Each Message: 6 Tips to Writing a More Effective SMS Message that Catch Your Customers’ Eye
Let’s take a walk down memory lane back to high school. You’re writing an...
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Your Complete Guide to Understanding the 10DLC Regulations and Registration Process
10-digit long code registration and validation is sweeping business SMS,...
How Business Texting Improves The Customer Experience
How many communications channels does your business use to engage with...
Text Automation Features You Can’t Live Without
Texting reduces call volumes, especially when it’s used in tandem with an...
Texting Best Practices to Successfully Manage Contact Center Call Volume
Employee turnover is a perpetual sore spot for contact centers. The...