Time is money. It’s a cliché, yeah. But think about it: How much time and call center efficiency is your team losing in a day to long-winded calls?...

Time is money. It’s a cliché, yeah. But think about it: How much time and call center efficiency is your team losing in a day to long-winded calls?...
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A few years ago, I worked at a company that built software for dental...
Time is money. It’s a cliché, yeah. But think about it: How much time and...
A good customer service experience can drive success for your company....
Let’s take a walk down memory lane back to high school. You’re writing an...
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10-digit long code registration and validation is sweeping business SMS,...
How many communications channels does your business use to engage with...
Texting reduces call volumes, especially when it’s used in tandem with an...
Employee turnover is a perpetual sore spot for contact centers. The...