Time is money. It’s a cliché, yeah. But think about it: How much time and call center efficiency is your team losing in a day to long-winded calls?...
Stopping the Symptoms of Burnout in your Call Center: Text Customers to Combat Stress
Burnout is a massive issue among your call center agents - whether you’re...
Chat vs Text: Spotting the Difference to Know Which Channel Makes for the Better Customer Experience
Considering the different channels available to customers, phone and...
A Step-by-Step Guide on How to Build Texting into Your Customer Journey for a Long-Lasting Relationship
There’s power in storytelling. Stories can shape, strengthen or challenge...
12 Stats Proving that Business Texting from a Computer is the Future
Texting has become the most natural form of communication for most of us....
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