For a while now, it’s been clear that texting isn’t just another way to connect with old friends and family. Texting has also become the preferred...
How to Reduce Employee Turnover in Your Contact Center by Using Business Texting
Contact centers use technology such as business texting to optimize...
A How-to Guide to Reduce Abandoned Calls in Your Call Center Through Texting
When the rate of abandoned calls in your contact center is high, you’re...
Build a Loyal Customer Base by Texting With Them: The Top 10 Dos and Don’ts of Online Texting
It’s undeniable: online texting from your business has benefits. Business...
A Step-by-Step Guide on How to Build Texting into Your Customer Journey for a Long-Lasting Relationship
There’s power in storytelling. Stories can shape, strengthen or challenge...
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